Work & Productivity tag | eYssen AI

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Work & Productivity ×

Customer Support Replies with AI

Krisztian Eyssen

Customer Support Replies with AI

In a peer-reviewed study of 5,172 agents, an AI assistant raised the number of issues resolved per hour by **15%** — over 30% among beginners, but with **a slight loss of quality** among the most experienced. A 2026 field experiment then showed the limit: where AI **takes over** the conversation, customer ratings **get significantly worse**. The difference is not in the technology, but in whether the machine assists or replaces.

Intermediate Business owner Recipe Work & Productivity

Sep 12, 2026 Bite-Sized AI

CVs, Applications and Interviews with AI, Done Honestly

Krisztian Eyssen

CVs, Applications and Interviews with AI, Done Honestly

The line is not where most people look for it. AI detectors run at an accuracy of **33% to 81%**, and on **machine-translated human text** their false accusations average 11.1%, while on plain human text seven of them never accused anyone at all — and that is exactly what an applicant who drafts in their own language and then translates into English produces. Meanwhile 13 experiments with more than five thousand participants have shown that owning up to it **cuts trust by 16–20%** — and being found out cuts it further.

Beginner Everyone Explainer Work & Productivity

Sep 12, 2026 Bite-Sized AI

Your Weekly AI Routine

Krisztian Eyssen

Your Weekly AI Routine

In May 2026, **52%** of the employees surveyed had already used AI for work — **but only 15% daily.** Two thirds of executives call themselves regular users, and in practice that comes to **an hour and a half a week**. This article is about how that hour and a half turns into a weekly routine — and why it is not your own feeling that decides whether it worked.

Beginner Everyone Recipe Work & Productivity

Sep 12, 2026 Bite-Sized AI

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